Returns And Exchanges

Contact us within 14 days of delivery before sending any item. Products must be unworn, unwashed, unaltered, and returned with original tags and packaging when a physical return is approved.

Start A Request

Use the Contact page with the order number, item, requested resolution, and clear photos when the product is damaged, incorrect, or materially different from the listing.

Wrong Or Damaged Items

For a confirmed wrong, damaged, or defective item, we will offer an appropriate replacement, refund, or other resolution without charging the customer for our error.

Size And Preference Issues

DC+ Size labels are product-specific and can differ from typical US or EU sizing. Customers should use the garment measurements and Fit Guide before ordering. Size or preference requests are reviewed individually; available resolutions can include an exchange, store credit, partial refund, or an authorized return.

Return Shipping

Do not send items to the dispatch address. An approved request will include the correct instructions. Unauthorized parcels may be refused. Original shipping, import charges, and customer-paid return postage are not refundable unless required by law or the item was wrong or defective.

Low-value international cases may be resolved without requiring the item to be returned when return transport is commercially unreasonable. This is decided case by case and is not an automatic entitlement.